SMS Messaging Policy & Terms

Website By Lux and LUXORDERS, operated by Luxuries Directory Inc. · Effective & Last Updated: September 29, 2026

Related: Terms of Service · Privacy Policy · Email Policy · Refund & Cancellation Policy

1. Program Description

Luxuries Directory Inc., doing business as Website By Lux and LUXORDERS ("Lux," "we," "us"), operates the Website By Lux / LUXORDERS Text Messaging Program. Lux is the sole sender and the only party that uses the mobile numbers collected under this program. By opting in, you agree to receive text messages from us under these terms.

2. Types of Messages

Account and transactional messages (sent to customers who provide their number and agree to receive texts):

  • Order, invoice, and payment confirmations and receipts
  • Failed payment and subscription renewal notices
  • Website project status updates, delivery, and maintenance notices
  • Support replies and appointment reminders
  • One-time passcodes and account security alerts

Promotional messages (sent only to people who separately opt in to marketing): offers, discounts, product and feature announcements, and news from Website By Lux and LUXORDERS.

We do not send messages containing content prohibited by carriers or the CTIA Messaging Principles, including illegal goods or services, adult content, hate speech, illegal gambling, firearms, or unlawful or deceptive offers. We do not send unsolicited messages.

3. How You Opt In

You may opt in in either of these ways:

  • Web form. Enter your mobile number on our website or checkout and check the unchecked consent box that reads: By checking this box and providing my mobile number, I agree to receive recurring account, order, and, if selected, promotional text messages from Website By Lux / LUXORDERS (Luxuries Directory Inc.) at the number provided, sent using an automated system. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. See our SMS Terms and Privacy Policy.
  • Text keyword. Text the keyword provided on our website or materials to our number.

Marketing consent is requested separately from transactional consent and is optional. After you opt in, we send a confirmation message that repeats the program name, frequency, cost disclosure, and opt-out and help instructions. We keep a record of each consent, including the date, time, number, method, and the wording shown.

4. Message Frequency

Message frequency varies. You can expect up to 8 account or transactional messages per month, and up to 4 promotional messages per month if you opt in to marketing. Additional messages may be sent when you request them, such as passcodes or support replies. We send promotional messages only between 8:00 a.m. and 9:00 p.m. in the recipient's local time.

5. Costs

Message and data rates may apply, according to your mobile carrier plan. Lux does not charge a fee for the messaging program.

6. How to Opt Out

You can cancel at any time. Reply STOP to any message. The keywords STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT are all recognized. You will get one confirmation message, and no further messages after that unless you re-enroll. You can also email support@luxvrs.com with your mobile number. Opting out of texts does not cancel your account or subscriptions, and you may still receive required non-text notices such as email receipts.

To rejoin, reply START, YES, or UNSTOP, or opt in again on our website.

7. Help

Reply HELP or INFO for assistance, or contact support@luxvrs.com (subject "SMS Support"). Mail: Luxuries Directory Inc., 329 Miller Place, Mount Vernon, New York.

8. Supported Carriers and Coverage

The program is intended for mobile numbers in the United States and Canada and works with major carriers. Carriers and Lux are not liable for delayed or undelivered messages. Delivery depends on your carrier and device.

9. Eligibility

You must be 18 or older and the subscriber or authorized user of the mobile number you provide. Tell us if you change or give up your number. If your number is reassigned, reply STOP or contact us so we can remove it.

10. Privacy and Use of Mobile Information

We collect and use your mobile number and consent record only to send the messages described here and to keep legal records. We do not sell, rent, or share mobile phone numbers or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers such as our messaging platform (Twilio) only as needed to deliver messages for us, and where required by law. See our Privacy Policy.

11. Your Website's Customers

If your website built by Lux sends texts to your own customers, you are the sender and must have valid consent, honor opt-outs, and comply with the TCPA, CTIA guidelines, and carrier rules. You may not use Lux's messaging to send unsolicited, deceptive, or prohibited content.

12. Changes and Contact

We may update this policy by posting a new date. Material changes will be notified as required. Questions: support@luxvrs.com · Luxuries Directory Inc., 329 Miller Place, Mount Vernon, New York.